Your own sending domain

EffortNo-codeChannelEmailPlanLite (paid)

Your customers open email from senders they recognize. With your own domain, BIP campaigns go out from your brand's address, like contact@padariaaurora.com.br, and your domain builds a reputation all its own.

#What you'll get

• Emails sent under your brand's address instead of BIP's.
• Your domain authenticated with DKIM and SPF, with a reputation isolated from other accounts.
• A default sender for the account and the option to change the sender in each campaign.
• Verification tracked by BIP, with an email when it's done.

#How it works

1. 1Add the domain in Settings → Email Domains
2. 2Create the records BIP shows in your DNS
3. 3Once the status is Verified, choose the sender

BIP verifies the domain in two stages, in this order:

1. DKIM: the three CNAME records. When they pass, the timeline marks DNS verified and the status changes to DKIM Verified, MAIL FROM Pending.
2. MAIL FROM: the MX record and the SPF TXT on the MAIL FROM subdomain. When they pass, the status changes to Verified.

BIP checks the records on its own every 10 minutes, for up to 72 hours. Once the domain is Verified, the account's default sender becomes no-reply@ on your domain. Only a Verified domain can be used as a sender.

#Step by step

#1. Open Email Domains

1. In Settings, click the Email Domains tab.
2. With no domain added, the screen shows No email domains configured.
3. On the free plan, the tab shows the Premium Feature notice and the Add Domain button is disabled. To unlock it, click Upgrade Now and choose a paid plan.

The Add Domain button is only active for account admins.

dash.bip.marketing/…/settings?tab=email-domains

Screenshot coming soon

#2. Add the domain

1. Click Add Domain. The Add Email Domain window opens.
2. In Domain, type just the domain, without www: padariaaurora.com.br. If you paste an address with https:// or a path, BIP cleans it up for you.
3. In MAIL FROM Subdomain, leave it blank to use the default, bipmkt. This is the subdomain that receives bounce notices. Change it only if you want a different name, like bounce.
4. Click Add Domain. The Domain added successfully message confirms it, and the domain appears with the Pending Verification status.

Right away, BIP emails the DNS records to every user on the account. If someone else manages the domain, just forward it.

dash.bip.marketing/…/settings?tab=email-domains

Screenshot coming soon

#3. Create the DNS records

1. On the domain card, open DNS Records. While verification is pending, the panel is already open.
2. For each record, copy the Name and the Value with the copy button and create the record in your domain's DNS panel.
3. Create every record in the table:

The three CNAMEs, the MX and the SPF are part of verification. DMARC isn't, but it rounds out your domain's protection against anyone trying to impersonate your brand.

dash.bip.marketing/…/settings?tab=email-domains

Screenshot coming soon

#4. Track verification

1. The domain's timeline shows three stages: Domain added, DNS verified and Domain verified.
2. BIP checks every 10 minutes. To check right now, click the verify button (circular arrows icon) next to the domain. If the records haven't propagated yet, you'll see Verification still pending. DNS propagation can take up to 72 hours.
3. Next to the status, Checked N time(s), last … shows how many checks BIP has run.
4. When the status changes to Verified, BIP emails every user on the account and switches the default sender to no-reply@padariaaurora.com.br.

If the status is Failed, the reason appears right below the domain. Fix the records in your DNS and click the verify button: BIP starts checking again.

dash.bip.marketing/…/settings?tab=email-domains

Screenshot coming soon

#5. Choose the default sender

1. In Settings, General tab, go to Email From (Address).
2. Type the start of the address, like contact, and check the domain on the right: @padariaaurora.com.br.
3. In Email From (Name), write the name that shows in the inbox, like Padaria Aurora.
4. Click Save.

This is the sender for every campaign that doesn't set another one. Contacts' replies go to the sending address, so use a mailbox someone reads.

dash.bip.marketing/…/settings

Screenshot coming soon

#6. Use the domain in campaigns

1. In Campaigns, open an email campaign and go to From Email.
2. Leave it on Account Default to use the default sender. To change it for this campaign only, pick @padariaaurora.com.br and type a different start, like deals.
3. In From Name, change the name for this campaign only, if you want. Left blank, the account's default name is used.
4. Save the campaign.

dash.bip.marketing/…/campaigns/…

Screenshot coming soon

#Reference

#Email Domains

#Status

#Timeline

#Sender

#Limits

• One sending domain per account. Once a domain is added, Add Domain is disabled.
• A domain can only be in one BIP account.
• Only admins add, verify or delete the domain.
• On the free plan, there's no custom domain: sends go out from no-reply@bip.marketing.

#Ready to copy

#Record list

Use it as a checklist when creating the records. Values marked "copy from the panel" are unique to your account and are in DNS Records.

Type   Name                                         Value
CNAME  <code 1>._domainkey.padariaaurora.com.br     copy from the panel
CNAME  <code 2>._domainkey.padariaaurora.com.br     copy from the panel
CNAME  <code 3>._domainkey.padariaaurora.com.br     copy from the panel
MX     bipmkt.padariaaurora.com.br                  priority 10, copy the value from the panel
TXT    bipmkt.padariaaurora.com.br                  copy from the panel (starts with v=spf1)
TXT    _dmarc.padariaaurora.com.br                  v=DMARC1; p=quarantine;

#DMARC

v=DMARC1; p=quarantine;

#Message for whoever manages your DNS

Hi! We're going to send Padaria Aurora's emails through BIP, using our domain padariaaurora.com.br. Could you please create these DNS records:


Three DKIM CNAME records.
An MX record on bipmkt.padariaaurora.com.br, with priority 10.
A TXT (SPF) record on bipmkt.padariaaurora.com.br.
A TXT (DMARC) record on _dmarc.padariaaurora.com.br, with the value v=DMARC1; p=quarantine; (if a DMARC record already exists, keep the current one).

The exact names and values are below:
[paste here what you copied from Settings → Email Domains → DNS Records]
These records don't affect the email we already receive: the MX and SPF go on the bipmkt subdomain. Thanks!

#Suggested senders

#How to measure

• In Email Domains, the Verified status and all three timeline stages checked off show the domain is ready.
• In Campaigns, open a saved email campaign, click Test Campaign, enter the email of a contact who's already in Leads (yourself, for example) and click Send Test. In your inbox, check the sender: contact@padariaaurora.com.br. Reply to the test to see the reply arrive at the sending address.
• During the first sends with your domain, keep an eye on Delivered, Opens and Errors in Campaign Stats.

#Frequently asked questions

#Can the free plan use a custom domain?

No. On the free plan, emails go out from no-reply@bip.marketing, with the name you set in Email From (Name). Your own domain is available on any paid plan.

#Do I need to change the email I already use on my domain?

No. The MX and SPF that BIP asks for go on the MAIL FROM subdomain (bipmkt by default), and the DKIM records have names of their own. Your main domain's records stay as they are.

#How long does verification take?

It depends on DNS propagation, which can take up to 72 hours. BIP checks on its own every 10 minutes and emails you when it's done. To check right away, use the verify button next to the domain.

#Can I use more than one domain?

Each account has one sending domain, and each domain belongs to a single account. For brands with different domains, create an account (namespace) for each brand and switch between them with the selector at the top of the menu.

#See also

• Email editor: blocks, variables and preview
• Campaigns: one-time, recurring and API-triggered
• Plans and limits: sends, capacity and pricing
• Account and team: namespaces, invitations and roles
• Getting started with BIP